-Cancellation of an order means any cancellation action that takes place within twenty-four (24 h) of placing it and in any case before the products are received by the user. After placing the order, its cancellation will be accepted within twenty-four (24 h) hours.
– If there is a timely cancellation as defined above, the amount will be returned to the beneficiary within two (2) working days, subject to the bank’s policy.
– Return Policy.
After the 24-hour deadline has expired (as defined in Clause 7.1.), the user has the option, within fourteen (14) days from the day of receipt of the products, of the following options:
- A) Refund.
- B) Product change.
- C) Issuance of a credit amount.
Return by ELTA Courier or Speedex
– Returning products to NASH is done exclusively with the cooperating transport company that carried out the shipment and within the above defined period of fourteen (14) days from the day of their receipt by the user. Products must be returned strictly in their original condition, without damage or defects, in their original packaging with
- the company’s accompanying card,
- the changes/return FORM (cf. Clause 7.6.) completed,
- the corresponding proof of purchase, the presentation of which is necessary.
The costs of returning the product are borne exclusively by the user, who additionally bears any customs charges. The acceptance or non-acceptance of the return will be decided after a quality check by our company and the condition of the returned product has been assessed.
– The refund will be made depending on the way the product was originally paid for and the banking institution’s policy and may take from five (5) to fifteen (15) business days. In case of payment of the product, during the initial purchase, with the cash-on-delivery procedure, the refund of the entitled amount will take place by crediting the bank account indicated by the user as he will notify the company by filling in the relevant form in the Clause 7.6. as detailed below.
– In the event that the products have already been received by the user and in order to complete the refund process to him, the return of the products to the company must be carried out within fourteen (14) days from the day of receipt.
– Product Changes are possible within fourteen (14) days from the day they are received. The product change can be made only once. If the unsuitability of the product is not due to the negligence of the company, the user will bear the additional shipping costs incurred. Products awarded as gifts are not subject to change.
– Cancellations and refunds are not accepted in the following cases: a. for purchases that have been made in discount products, flash sales, with discount coupons, b. to products granted as contest gifts (giveaways), c. on products purchased within the showroom, d. on purchases derived from credit amounts, e. on products derived from change.
– For purchases of more than one (1) product, a refund request or change is only possible for one (1).
– For product returns, you shall complete the following FORM. Any further relevant request by the concerned user will be forwarded solely by email to firstname.lastname@example.org, and always with a full order reference.
Return by BoxNow
– For returning parcels via BowNow, please click the hyperlink below.